Frequently asked questions
What is the return policy?
We do not offer returns unless the product is damaged upon delivery. If your jewellery arrives damaged, you must email us at pikunpinka@gmail.com on the same day of delivery with your order details and clear photos of the damage. Returns requested after 1 day will not be accepted. This policy ensures every customer receives brand-new, unworn pieces.
What types of artificial jewelry do you specialize in?
We offer a comprehensive range, including:
- Bridal artificial jewelry sets - Complete wedding collections
- Fashion jewelry - Trendy pieces for daily wear
- Traditional artificial jewelry - Classic Indian designs
- Contemporary jewelry - Modern Western styles
- Kundan and AD jewelry - Premium artificial options
- Oxidized jewelry - Ethnic and vintage looks
When will I get my order?
Local Chandigarh deliveries are typically completed within:
- Same day delivery for urgent orders for Tricity
- 1-2 business days for standard delivery
- Free delivery
Do you have special collections for weddings and festivals?
Yes! We specialize in:
- Complete bridal jewelry sets
- Festival special collections
- Matching family jewelry for weddings
- Coordinated sets for bridesmaids
- Traditional designs for cultural ceremonies
Do you offer both online and offline shopping in Chandigarh?
Yes! We have a beautiful offline store in Chandigarh where you can touch, feel, and try our jewelry before purchasing. You can also browse and buy our complete collection online for convenient home delivery across Chandigarh and nearby areas.